Returns Policy

Damaged or faulty products

We will offer a refund/ exchange on products which are delivered damaged or are faulty on delivery.

We do not offer a refund/exchange on products because you have changed your mind about your purchase.

Return of Goods

Any claim for non-delivery, shortage in supply, damage occurring during the course of delivery, or for rejects by the Customer, must be emailed to the Client Services Manager at info@ecoausliners.com.au within 48 hours of the Customer receiving the goods.

The costs to return the goods are incurred by the customer, a ten percent restocking may apply. We suggest the use of Registered Post or Express Post for returning items to enable tracking of the parcel.

Eco Aus Liners will not be held liable for any merchandise lost in transit and recommends all returns are sent via Registered Mail.

All goods returned will not be considered for replacement or credit refund until they are processed and accepted by the Supplier.

Acceptance of goods will not necessarily entitle the Customer to a credit. A refund of replacement of the goods will be processed once the merchandise has been received and quality checked.

All damaged or faulty products are to be returned promptly to Eco Aus Liners, 16 Bath Tce, Victory Heights Qld 4570.

Eco Aus Liners reserves the right to:

Assess the condition and age of returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused. We will endeavour to process all refunds or exchange of products as soon as possible.

Operating Difficulties

If you are experiencing difficulties with the products or other similar products we recommend you first contact the customer care hotline before returning the product. Many operating difficulties can be quickly solved with the right advice.

The manufacturer’s customer hotline number should be included with the information supplied with your product.
If you require assistance contact us.