This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Care Centre on 07 54824302.
Where we deliver
We will deliver to most addresses within Australia. Most deliveries are sent via Australia Post. Some remote locations cannot be serviced, however the carrier may be able to deliver to a local depot where you can collect your products. The locations we can deliver to may change from time-to-time. We will contact you to discuss if we are unable to deliver to your address
How and when we deliver
All deliveries are despatched by 3.00pm Monday to Friday by Australia
Some orders may be sent by courier or your preferred transport company
- 4-6 working days for delivery to a capital city in any State;
- 5-10 working days for delivery to most large regional towns; and
- 7-14 working days for delivery to other remote locations.
During peak periods (eg Christmas, Easter) delivery may take up to 14 working days.
Please note that these delivery times are estimates only, and actual delivery times may vary. Large items may require extra handling and may take longer to transport.
Items may be delivered to you individually and/or separately by different couriers and transport agencies.
For large items, the courier may need to contact you to arrange a delivery time using the contact details provided by you. We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
Cost of delivery
Eco Aus Liners provides free delivery within Australia.
Acceptance of delivery
Unfortunately Eco Aus Liners and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, the Australia Post carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged if re-delivery is required.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
If your delivery has not arrived, please contact our Care Centre. If you wish to return a product delivered damaged or otherwise, please contact us 07 54824302 or firstname.lastname@example.org.